Managing Conflict, Aggression and Violence in The Workplace from Wise Training

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Staff faced with uknown service users may need to quickly assess a potentially dangerous situation. Training staff to use this tool could save them from being attacked.

1: Do you know the person? yes = 5 no = 10

2: If yes, does the person have known history of violence?
no = 0 yes =10 don't know =10

3: Has the person become verbally abusive or suddenly become quiet?

yes= 10 no= 0

4: Has the person said he/she intends to become violent towards you or a colleague?
yes=10 no=0

5: Does the person have or appear to have a mental health problem? Yes = 10 no = 0

6: Is the person under or appear to be under the influence of drugs/alcohol? yes =10 no = 0

7: Is the person's body language hostile or aggressive? yes = 10 no = 0

8: Is the task being undertaken likely to cause the person to become angry- eg Are you giving bad news or doing something the person may find painful or distressing? yes =10 no= 0

9: Are there sufficient numbers of staff on duty and available to manage a violent situation should it arise? yes = 5 no = 10

10: Does your unit's provide safety first for staff:
cctv = 9 personal alarm system = 9 training in aggression management = 5
If yes score from 9 to 3 if all present no =10

11: Do the staff feel comfortable about the situation? yes = 5 no = 10

Now calculate the risk. Add up the scores

Score 13 - 34 = low risk of violence
Score 35 - 84 = medium to high risk of violence
Score 85+ = high risk of violence

To discuss a risk management project contact us or call 01582 792875

The information in this site is of a general nature and is not a substitute for professional advice. You are recommended to obtain specific professional advice before you take any action. © 2008 Wise Training Limited. All Rights Reserved.

Wise Training Limited
41 Blackhorse Lane, Redbourn, St Albans, Herts, AL3 7ES

t: 01582 792875